Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
8 – 12 days to Americas, Europe.
Click here to register an account.
Click here to login and change your shipping address.
1. Simply find your tracking number in the order notes(in your email) after your order is shipped.
2. Click the tracking URL in the notes to view the shipment progress of your order.
At UNIKER, we take your security and privacy seriously. We do not store your credit card information on our servers. All payment transactions are securely processed through trusted third-party payment providers that comply with industry-standard security measures (such as PCI-DSS compliance). This ensures your payment details remain confidential and protected.
If you have further questions about our payment security practices, please feel free to contact us.
Yes, sales tax may be charged on orders depending on your location and local tax regulations. If applicable, the sales tax will be calculated and displayed at checkout before you complete your purchase.
For international orders, please note that additional taxes, duties, or fees may apply based on your country’s import regulations. These charges are the responsibility of the customer and are not included in our pricing.
If you have any questions regarding sales tax or additional fees, please contact us for further assistance.
We currently ship to the countries listed on our checkout page. If your country is not listed, it means we do not have a fixed shipping partner for that location at the moment. However, this does not mean we cannot fulfill your order.
If you are interested in purchasing our products and your country is not listed, please feel free to submit an inquiry or email us directly at [email protected]. Our team will do their best to assist you with alternative shipping options.
Whether your order arrives in one package or multiple packages depends primarily on the size and type of products you’ve ordered. Larger or bulkier items may need to be shipped separately to ensure they arrive safely, while smaller items are usually consolidated into a single package whenever possible.
If you need to swap an item
Returns and Exchanges
Please click here to see details.
Please contact us at [email protected] with your order details and a photo of the incorrect item. We will arrange to exchange it for the correct item as quickly as possible.
Please contact us at [email protected] with your order details and clear photos of the damaged item and packaging. We will promptly arrange for a replacement or provide a suitable solution.
Once your return request is approved, we will provide you with the return address and instructions. Please ensure the item is securely packaged and includes your order details to avoid any delays in processing.
You can contact our customer support team by emailing [email protected] or through the contact form on our website. We’re here to assist you with any inquiries or concerns promptly.
If you entered the wrong shipping address, please contact us immediately at [email protected] or through our website’s contact form. If your order hasn’t been shipped yet, we will update the address for you. If the order has already been shipped, we will reach out to the courier to request a redirection.
Yes, you can change or cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible at **[email protected]** with your order details.
If an item is sold out, it may be available for pre-order depending on its restock status. Please contact us at [email protected] to inquire about the availability of pre-order options for the sold-out item. We will provide you with the expected restock time and assist with your pre-order request if available.